YoSpaza.com is the fastest growing Southern African selling and buying ecommerce platform with operations in Zimbabwe, South Africa, Botswana, Namibia, Zambia and Mozambique. We connect people and products, giving you access to a range of products and services, in 13 categories and new categories are constantly evaluated and launched all the time. We are supported by smart technology, and provide you with secure online shopping experience and protection of privacy. We deliver to your doorstep, and with friendly return policies. We provide products and services which improve people’s lives.

YoSpaza.com is visited by millions of customers every day.

Customers are spread across the whole country and diverse demographics

Selling on YoSpaza.com is very easy and requires no upfront listing fees. You can start with just a few clicks. Just visit on page  https://yospaza.com/Shop/how_to_sell and start selling.

You can sell the products which are already uploaded on the website or create your own listing. To check the list of categories already available on YoSpaza visit the website. If you would like to list an item in a category which you do not see on this directory then send your inquiry to: [email protected]

YoSpaza operate in Zimbabwe under YoSpaza.com and others are being started in Botswana, Zambia and Mozambique

There is NO set up or product listing fee on YoSpaza.com.

Please visit our page which gives details about the commission structure for full details via https://yospaza.com/Shop/terms

There is no minimum price, as there is NO payment processing fee. Hence you will be able to price your products lower and be competitive against other sellers. Refer to https://yospaza.com/Shop/terms for a better understanding.

Yes, customers love low priced value products and have sold in high numbers on YoSpaza.com.

Yes, if you get a bulk order the commission will remain the same.
Example:
If you get an order with 10 units of ZAR 10 item. The commission will be payable as following:
10 units x 10 ZAR = SAR 100
Commission payable = 100 X 10% = SAR 10
Payment Processing Fee = ZAR 0
Net Charges = ZAR 10

Click “Sell with us” on the upper right corner of any page on YoSpaza.com or https://yospaza.com/Shop/how-to-sell

Yes, you need to register as a seller.

Click “Sell with us” on the upper right corner of any page of YoSpaza.com or via https://yospaza.com/Login/.

Send an email to [email protected]

In your dashboard click “add products” and select the category and subcategory of the particular product. Enter the product specifications, price, number in inventory, warranty, new or used.

In your dashboard click “Post service/event” and select category. Upload the image, the price and description of the offer including the offer duration.

To best describe the item you are selling; please mention all the key highlights of the item, unique selling points, functionality, size or dimensions, weight. When in doubt, simply “put yourself” in the “shoes of your targeted buyer”. Keep it simple and know the core features and benefits of your products.

Though our minimum resolution is listed as 300 x 300 we strongly urge you to submit at a higher quality [though no higher than 900 x 900] and submit as many angles as possible. Remember shopping is a very visual process and you want to display your products in the best possible means.

Login to your account and click “products”; you will be able to see all your listed products.

If the item is in its original packaging and is company sealed, it can be classified as “New”. Otherwise, if the product’s package is open, or if the product is used even once, it has to be classified as “Used”.

NO. YoSpaza.com does not accept pre orders. Your product must be in stock in order to list.

You can list your item in English.

There's no limit on how many product you can list for sale on Yospaza.com.

If you have more than 50 products, please contact us at [email protected] and we will list products for you at no cost.

If you don’t have images for your products, please contact us at [email protected] and we will assist you with photography.

Once the seller finishes listing their new product, it goes to a status of “Pending for review” as the YoSpaza.com moderators (content team) review the information and approve the listing.

You can select warranty information associated with the product of the “offer” while you are uploading.

You will get an email once your item is ordered. New order will also reflect is your account under orders

Click "Confirm Order" in the order confirmation mail or you can also login to your “Dashboard” to confirm. Note: it is imperative that you constantly check your email for “new order” alerts as you do not want to keep the customer waiting.

You should only confirm the order once you have the item in stock and ready for fulfilment. Once confirmed the order cannot be cancelled.

You can only cancel order which have not been confirmed by you. The order can be cancelled by in the seller account and selecting cancel for each order.

Pack the product well using a cardboard box & bubble wrap so that it doesn’t get damaged. Remember, the way in which you package your product represents your “image/brand” and also will make an impression on the customer and their probability of a future order.

Sharing of contact information is not permitted and is against YoSpaza.com policy.

Call the courier partner assigned to you, for pickup of your items or deliver at their center for faster shipment.

The shipping charges paid by YoSpaza.com buyers are discounted but vary per item type and weight.

Once a service or event is ordered you will receive an sms and email. The customer will call to set an appointment and terms and conditions of the service provider apply.

You can determine who will bear the cost of shipping. To attract Customers and get more orders, you may want to offer “free shipping” for select items or during certain holidays. In this case the cost of shipping will be deducted from your “payable” amount. Otherwise, the customer will be charged for shipping.  Note: it is a good idea to keep track of your competition to ensure shipping does not be deterrence for your offers.

Call the courier partner assigned to you, for pickup of your items or deliver at their center for faster shipment. Fast Way, DHL, RAM

The shipping charges paid by YoSpaza.com buyers are discounted but vary per item type and weight.

Once a service or event is ordered you will receive an sms and email. The customer will call to set an appointment and terms and conditions of the service provider applies.

You can determine who will bear the cost of shipping. To attract Customers and get more orders, you may want to offer “free shipping” for select items or during certain holidays. In this case the cost of shipping will be deducted from your “payable” amount. Otherwise, the customer will be charged for shipping. 
Note: it is a good idea to keep track of your competition to ensure shipping does not be deterrence for your offers.

In case the courier doesn’t come to pick up the products from your end, try to deliver the product to the nearest courier center or call at the courier’s call center to arrange another pickup. Note: ensure that you the product are properly packed and the shipping label (Airway Bill) is pasted on the package.

It is mandatory to paste the airway bill on the package. The AWB is the identification of the packet and is the number by which the packet is identified in the courier’s system. The courier company will not accept the shipment without the AWB. 
Note: Ensure that you handover the packets to the correct courier. 

Login to your account and click “Dashboard”. In the account summary, you will find all the information of current and old orders, uploaded products and inventory.

Yospaza.com is always focused on providing the best customer experience to our buyers. The program will help all sellers to evaluate their selling performances based on 3 calendar months cycle, where you’ll be able to identify which area of business is affecting your sales on YoSpaza.com, and be able to understand and work on the result of your performance evaluation, (Below Standard, Standard, Above Standard and Premium)

No. We look at a variety of other factors internally. However, Cancellation Rate, Return Rate, Late Shipment Rate, and Negative Feedback Rate are our primary metrics we want sellers to be working on.

Perfect order is the order which is received for the item that matches its website description, gets confirmed by the seller as soon as it is notified to them, is packed properly to avoid transit damage, handed over to the courier within the handling time hence resulting in positive customer feedback.
In order to improve your performance in the Seller Performance Program, try to have as many Perfect Orders as possible.  

Performance Metrics are the metrics that YoSpaza.com uses to measure the seller performance. 
Performance Metrics are calculated as below:
Cancellation Rate = Cancelled Items / Sold Units
Return Rate = Returned Items / Sold Units
Late Shipment Rate = Late Shipped Items / Shipped Units
Negative Feedback Rate = Negative Feedback / Total Feedback
YoSpaza.com has the right to add or change any performance metrics whenever required.

Seller performance standards are in place to ensure that you deliver a great customer experience to buyers. These performance standards measure whether buyers were satisfied with the items and sellers’ customer service. When a seller does not meet the minimum requirement for selling, the seller is creating experiences that erode confidence and drive buyers away from the platform.
Hence, YoSpaza.com will automatically suspend sellers who are in the below standard segment for three continous monthly evaluations. Once a seller is suspended, the following applications will be applied:
If you had any active listings, they have now been paused. If you have recently sold items that you still need to fulfill or ship, please do that promptly. It’s very important that you ship the pending items promptly so that yospaza.com can consider the reinstatement of your account.
You will still be able to see any recently sold items in your YoSpaza.com account and buy items on YoSpaza.com

To get reinstated back on YoSpaza.com, you have to update us with clear Plan Of Action (POA) on how will you ensure that buyer experience is not impacted and improve your performance. You can submit your Plan Of Action (POA) by sending an email to: [email protected]

The amount will be deposited in your account, 7 days after a successful transaction. Please ensure that you have added your Bank details in your account.  

To return any purchased product, the buyer has to call the YoSpaza.com call center and request for return.

Any customer who has bought from YoSpaza.com is covered under a “Free return policy”. As per this policy, the buyers can return the product back to the seller within the three days of receipt.

Any dispute is handled through an escalation team which may be initiated by either side.